Refund policy

At CHERNET INNOVATIONS LLC, customer satisfaction is our priority. We provide a clear and transparent return and refund process to ensure a reliable shopping experience.

1. 30-Day Return Window

Customers may request a return within 30 days from the date the package is delivered.

To be eligible for a return, items must meet the following conditions:

Product must be unused, uninstalled, and in original condition
Product must include original packaging, accessories, manuals, and labels
A valid order number or proof of purchase is required

Non-returnable items:

Gift cards
Items marked as “Final Sale” or “Clearance” at checkout

2. Return Process (RMA Required)

All returns must be authorized before being sent back. Unauthorized returns will not be accepted.

Step 1: Contact support@chernetin.com with your order number and reason for return (photos required if defective)
Step 2: Our team will respond within 1–2 business days
Step 3: If approved, you will receive an RMA number and return instructions
Step 4: Ship the item using a trackable service

3. Return Shipping Costs

Defective / Damaged / Incorrect Items: We cover return shipping or provide a prepaid label
Change of Mind / Personal Reasons: Customer is responsible for return shipping costs

4. Refund Process

Inspection time: within 3 business days after receipt
Approval notice: via email after inspection
Refund processing: 3–5 business days
Bank processing: 5–10 business days (varies by provider)

Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not support direct exchanges.
If you need a different item, please return the original product and place a new order.

6. Order Cancellation

Before shipment: Orders may be canceled for a full refund before dispatch
After shipment: Orders cannot be canceled once shipped and must follow the return process